Geospatial Solutions LLC - Fullstack Developer

Jul 2025 - Present

• Help clients turn their ideas into actual applications using modern web technologies
• Develop custom solutions and web applications tailored to client requirements
• Implement cloud-based solutions using Google Cloud and Firebase for scalable app deployment
• Transform client concepts into fully functional, responsive web applications

9epoch.ai - Frontend Developer

Jan 2025 - Mar 2025

• Redesigned and implemented authentication flows, enhancing user experience for sign-in and sign-up processes
• Optimized pricing component architecture and UI, improving maintainability and user interaction
• Delivered responsive, performant frontend solutions using modern web technologies

ClickUp - Technical Support

Nov 2024 - Present

• Performed complex API troubleshooting and resolved technical issues using Chrome DevTools
• Collaborated with Engineering and Developer teams by providing detailed bug reports with reproduction steps
• Identified and documented frontend vs backend defects, communicating technical problems effectively
• Contributed to team knowledge base and support documentation
• Utilized REST API knowledge to diagnose and resolve integration-related customer issues
• Maintained high customer satisfaction while managing multiple complex technical cases independently

Customer Support Specialist

Nov 2023 - Nov 2024

• Encouraged clients to maximize their use of platform features and developed beneficial workflows
• Corresponded with clients via email, chat, and phone to provide seamless support
• Owned the customer experience by leading customers to solutions with minimal effort
• Articulated insights from customers to product, development, and marketing teams
• Acted as an ambassador for the platform, helping customers and stakeholders succeed

Printrail - FullStack Developer

Jul 2023 - Present

• Engineered and launched a 24/7 accessible landing page for a printing business, enhancing online presence
• Developed and deployed an event management web application for a wedding, enabling seamless RSVP management
• Built responsive, SEO-optimized designs using React, Next.js, and Tailwind CSS

MGI UK Global Visa Services - Fullstack Developer/IT Support (Freelance)

Jan 2023 - Oct 2023

• Built a web-based invoicing system for financial management and a user-friendly UK visa form
• Configured HubSpot for improved lead management and customer engagement
• Implemented Office 365 to boost team collaboration and productivity
• Managed web assets and email services, resolving domain-related technical issues
• Utilized React, TypeScript, Next.js, MongoDB, MySQL, Tailwind CSS, Node.js, and Prisma ORM

Concentrix - Sr. Trainer

Apr 2023 - Nov 2023

• Developed up-to-date training materials and coordinated with stakeholders
• Provided practical training and insights for professional growth
• Shared knowledge in technical areas to equip learners with skills

Concentrix - SME/Sr. Trainer & Trainer II

Apr 2022 - Apr 2023

• Crafted training modules focused on game mechanics, lore, and strategies
• Addressed questions, resolved doubts, and guided all aspects of the game
• Managed CRM tools specific to the game company, streamlining support processes
• Promoted ongoing learning, keeping the team updated with latest developments
• Produced engaging and current training materials for effective learning
• Directed training projects from planning to evaluation within deadlines and budgets

Concentrix - Trainer I & L2 Technical Support

Aug 2018 - Dec 2021

• Trained teams effectively for new product rollouts
• Gained CCNA Certification in 2020, demonstrating dedication to tech proficiency
• Enabled better use of Salesforce CRM for improved business processes
• Produced accessible and compelling training videos and materials
• Troubleshot complex network problems, optimizing performance and security
• Leveraged CRM for better support operations and data-driven improvements
• Collaborated with other teams to relay customer feedback for product improvement
• Educated L1 agents on technical issue resolution and Salesforce use

Concentrix - Technical Chat Support

May 2017 - Aug 2018

• Managed technical inquiries and resolutions through chat
• Assisted with SOHO networking connectivity, configuration, and troubleshooting
• Logged and tracked cases using Salesforce for effective case management
• Gained essential experience for advancement to L2 Technical Support Specialist

Education

Ateneo de Cagayan - Cagayan de Oro City

BS Information Systems (Graduated: Mar 2017)